Corrections Policy

1. Our Commitment to Accuracy

We strive to publish accurate, verified information. Despite our best efforts, errors can occur. When they do, we take responsibility and correct them as quickly as possible. We believe that acknowledging and correcting errors is a sign of strength, not weakness.

2. What Qualifies as a Correction

We distinguish between different types of errors and handle them accordingly:

Factual Errors

Incorrect facts, figures, names, dates, titles, or locations. These are corrected promptly with a clear correction note.

Clarifications

Content that is accurate but may be misleading or ambiguous. We add a clarification note to provide additional context.

Substantive Corrections

Errors that significantly change the meaning, tone, or conclusion of an article. These receive a prominent correction note at the top or bottom of the article, explaining what was wrong and what was corrected.

Retractions

Articles that are fundamentally flawed or based on unreliable information. These are retracted with a clear explanation of why the article was withdrawn.

3. How We Correct

• Correction note: We add a clearly labelled "Correction" note at the bottom of the article, stating what was corrected and when;
• In-text correction: For minor errors (e.g., typos, spelling), we may correct directly without a note, unless the error is significant;
• Substantive corrections: For significant errors, we add a correction note at the top of the article and may republish the article with the correction;
• Retractions: Retracted articles are clearly labelled as "Retracted" and remain online with an explanation, unless there are legal or ethical reasons to remove them entirely;
• Social media: If the error was shared on social media, we correct it on those platforms as well;
• Newsletters: If the error appeared in a newsletter, we include a correction in the next edition.

4. Correction Format

Our correction notes follow a standard format:

5. How to Report an Error

If you believe we have made an error, please contact us with the following information:

• The URL of the article or page;
• A description of the error;
• The correct information, with supporting evidence where possible;
• Your contact details (optional).

You can report errors via:

• corrections@africapro24.com
• +27 73 665 9899

6. How We Respond

• We acknowledge receipt of correction requests within 48 hours;
• We investigate the claim promptly and thoroughly;
• If a correction is warranted, we make it as soon as possible;
• We inform the person who reported the error of the outcome;
• If we decide not to correct, we explain our reasoning.

7. Corrections Log

We maintain a public corrections log for significant corrections and retractions. This log is updated regularly and is available on request. To request a copy, please contact corrections@africapro24.com.

8. Editorial Accountability

We review all corrections internally to understand how errors occurred and to improve our processes. Repeated or serious errors are addressed with the responsible journalists and editors. We are committed to learning from our mistakes and continuously improving our editorial standards.

9. Contact Us

For corrections, clarifications, or editorial complaints, please contact:

• corrections@africapro24.com
• +27 73 665 9899